Improving Sales and Customer Service

Our highly successful Consultative Sales Programme helps you to remove the guesswork by supporting those responsible for sales in:

  • Equipping them with a cutting edge programme for developing and managing key relationships
  • Developing the highest level of consultative sales skills behaviours and methodologies
  • Gaining the instinctive skills to adapt their sales styles to suit different scenarios

 

We believe that taking the GUESSWORK out of your client requirements is the secret of being able to:

  • Convert leads to opportunities
  • Increase the take up of your product/service
  • Develop strategies to make long time relationships more effective and productive
  • Arming Sales Managers with insight into individual strengths and essential development areas

You’ll already know that it is six times less effort to sell to existing clients, but this can be blown by poor customer service.

Some comments about our Programme

  • ‘Informative, fun, involved!’
  • Yes I will be taking back lots of ideas of how to gain more business for the company
  • I will be using what I have learnt tomorrow!
  • Brilliant couple of days, super class dynamics
  • Brilliant knowledgeable, insightful, would recommend this within the college
  • Fantastic – cant say anymore that that
  • Profiles were very interesting and quite accurate “scary”
  • Thoroughly enjoyed the workshop and would recommend
  • The best training I have done for a long time!

In order to identify and promote good customer service and to find and eradicate poor customer service we suggest you take advantage of our Mystery Shopping Programme.

This provides an invaluable tool in checking the quality and effectiveness of your customer facing staff.  Indeed, performance can be bench marked against other similar companies if required.
Whilst Mystery Shopping is traditionally limited to telephone and web enquiries, we have a range of imaginative offers that extends this to evaluate the complete spectrum of customer interaction.

If this is an area with which your organisation struggles why not ring us to request information on our Consultative Sales Programme or our Mystery Shopper Service?

 

Improving Sales and Customer Service

Training plays a vital role in the development of sales people and sales teams.  At Aspire we understand the need to train sales people to maximise their potential and help their organisation achieve its goals. Most importantly we have the expertise, first hand knowledge and the proven track record to develop and deliver the very best in sales training.  'The best training I have done for a long time' is what one of our delegates said!  Speak to us about how we can motivate your teams to great performance!

Other Activities

Organising an event no matter how big or small can really be stressful!  We are experts in the field of event management.  We will sit with you to understand your requirements and then write a project plan to ensure that all the details are covered, we believe it is the small things that count!  Speak to us and let us 'take the strain' so that you can concentrate on the aspects of the event where your knowledge and expertise are required.

Working with Colleges

Aspire has a huge amount of experience in working with colleges on a number of projects, from an interim Management role of an Apprenticeship department to working with colleges and helping them to gain the Training and Quality Standard (TQS).

People Development