Mystery shops

Mystery shops provide a valuable tool in gauging the quality and effectiveness of your staff when engaging with employers.

Performance can be readily bench marked against other learning providers both in the public and private sectors.

Mystery shops provide you with a means of identifying both good customer service (which can be rewarded) and the not-so-good (which can be performance managed) and provide areas for development.

Mystery shopping is traditionally limited to telephone and web enquiries. However, we have a range of imaginative offers that can extend this to present you with a powerful assessment tool to evaluate the complete spectrum of customer interface.