Our highly successful Consultative Sales Programme helps you to remove the guesswork by supporting those responsible for sales in:
- Equipping them with a cutting edge programme for developing and managing key relationships
- Developing the highest level of consultative sales skills behaviours and methodologies
- Gaining the instinctive skills to adapt their sales styles to suit different scenarios
We believe that taking the GUESSWORK out of your client requirements is the secret of being able to:
- Convert leads to opportunities
- Increase the take up of your product/service
- Develop strategies to make long time relationships more effective and productive
- Arming Sales Managers with insight into individual strengths and essential development areas
You’ll already know that it is six times less effort to sell to existing clients, but this can be blown by poor customer service.
Some comments about our Programme
- ‘Informative, fun, involved!’
- Yes I will be taking back lots of ideas of how to gain more business for the company
- I will be using what I have learnt tomorrow!
- Brilliant couple of days, super class dynamics
- Brilliant knowledgeable, insightful, would recommend this within the college
- Fantastic – cant say anymore that that
- Profiles were very interesting and quite accurate “scary”
- Thoroughly enjoyed the workshop and would recommend
- The best training I have done for a long time!
In order to identify and promote good customer service and to find and eradicate poor customer service we suggest you take advantage of our Mystery Shopping Programme.
This provides an invaluable tool in checking the quality and effectiveness of your customer facing staff. Indeed, performance can be bench marked against other similar companies if required.
Whilst Mystery Shopping is traditionally limited to telephone and web enquiries, we have a range of imaginative offers that extends this to evaluate the complete spectrum of customer interaction.
If this is an area with which your organisation struggles why not ring us to request information on our Consultative Sales Programme or our Mystery Shopper Service?
